VirtlX Employee & Customer Feedback
Why VirtlX
VirtlX is an AI-powered feedback and performance platform with three core pillars: Reflect (employee pulse), Enrich (training & skills), and Perceive (customer experience). It delivers real-time insights and predictive analytics to prevent issues before they escalate.
- Employee Pulse Surveys: Anonymous feedback on wellbeing, performance, and culture.
- Custom Training Paths: Build and assign role-based learning with progress tracking.
- Customer NPS & Sentiment: Automated surveys with AI-driven sentiment analysis.
- Heatmap Dashboard: Visual KPI tracking with alerts for emerging risks.
How Blackhawk MSP Deploys It
- Configure Reflect for weekly employee pulse surveys via Microsoft Teams.
- Build Enrich training library for onboarding, security, and soft skills.
- Set up Perceive for post-ticket NPS and quarterly client health checks.
- Configure heatmap alerts for declining satisfaction or burnout indicators.
- Review insights in monthly leadership sync and adjust service delivery.
FAQ
Q: Is employee feedback anonymous?
A: Yes — all pulse surveys are 100% anonymous unless self-identified.
Q: Can we create custom training?
A: Yes — upload videos, docs, quizzes, and assign by role or individual.
Q: How are clients surveyed?
A: Automated email or in-app surveys post-ticket, project, or quarterly.
Q: Does it integrate with PSA tools?
A: Yes — triggers surveys from ConnectWise, Autotask, Halo, etc.
Need help? Call 1-925-218-4000 — Blackhawk MSP
