SuperOps.ai PSA+RMM

Why SuperOps.ai

SuperOps.ai is the only unified PSA+RMM built on AI. It automates ticketing, patching, scripting, and client communication — with predictive alerts, auto-remediation, and a modern UI that technicians love.

• AI-Powered Automation: Auto-resolves 60% of L1 tickets (password reset, reboot).
• Unified Platform: No sync issues — PSA and RMM in one database.
• Client Portal 2.0: Self-service, asset view, approval workflows, chat.
• Project Intelligence: AI estimates time, flags scope creep, tracks profitability.

How Blackhawk MSP Deploys It

• Migrate from ConnectWise/Halo in <14 days with white-glove onboarding.
• Enable AI auto-triage: “High CPU” → run script → close if resolved.
• Deploy lightweight agent (12MB) via email or GPO.
• Configure client portal with your branding, SLA tracker, and budget meter.
• Use AI insights in QBR: “We saved you 42 tech hours this quarter”.

FAQ

Q: Does it replace both PSA and RMM?
A: Yes — full ticketing, contracts, patching, remote, scripting.

Q: AI false positives?
A: Human-in-loop approval before auto-close.

Q: Mobile app?
A: Native iOS/Android with push, GPS, barcode scan.

Q: Pricing?
A: Per-tech/month — unlimited clients/endpoints.

Need help? Call 1-925-218-4000 — Blackhawk MSP