ScalePad Backup & Recovery

Why ScalePad

ScalePad (formerly Backup Radar + Cognition360) gives MSPs full visibility into backup success, compliance, and client risk. It centralizes data from Datto, Veeam, StorageCraft, and more — automating audits and QBR reporting.

• Centralized Backup Monitoring: One dashboard for all backup platforms and clients.
• Compliance Scoring: Grades backup health (RPO, retention, offsite) per client.
• Auto-Ticketing: Creates PSA tickets for failed or missing backups.
• QBR Analytics: Client-facing reports prove backup ROI and reduce churn.

How Blackhawk MSP Deploys It

• Connect all backup platforms (Veeam, Datto, Acronis) via API.
• Set compliance thresholds (e.g., daily backup, 30-day retention, immutability).
• Enable auto-ticketing for failures into ConnectWise Manage.
• Schedule weekly backup health summary to NOC team.
• Include ScalePad “Backup Grade” in every client QBR.

FAQ

Q: Does it replace backup software?
A: No — it monitors and reports on your existing backup tools.

Q: How accurate is the compliance score?
A: 100% data-driven — pulls directly from backup logs and repositories.

Q: Can clients see their backup status?
A: Yes — via secure client portal with grade, last backup, and recovery points.

Q: How does it reduce churn?
A: Proves backup success monthly — clients see the value and stay longer.

Need help? Call 1-925-218-4000 — Blackhawk MSP