MSPBots AI Ops

Why MSPBots

MSPBots uses **AI to automate PSA/RMM tasks** — closing tickets, escalating alerts, and generating **daily tech briefs** from ConnectWise, Halo, Autotask.

• Ticket Bots: Auto-close “reboot” tickets.
• Escalation: Flag aging tickets.
• Daily Brief: “Your top tech worked 8.2 hrs”.
• No Code: Drag-and-drop bots.

How Blackhawk MSP Deploys It

• Connect PSA — bots live in 1 hr.
• Auto-close 60% of L1 tickets.
• Reduce escalations 40%.
• Free up 10 hrs/tech/week.

FAQ

Q: Secure?
A: SOC 2, read-only API.

Q: Custom bots?
A: Yes — build in 5 min.

Need help? Call 1-925-218-4000 — Blackhawk MSP