IT Glue Documentation

Why IT Glue

IT Glue is the world’s leading IT documentation platform for MSPs. It centralizes passwords, configurations, SOPs, and client assets in a secure, searchable vault — reducing onboarding time, improving compliance, and enabling faster incident response.

• Relationship Mapping: Auto-links assets (devices, users, software, vendors) for full context.
• Secure Password Management: Encrypted vault with role-based access and audit logs.
• SOP & Runbook Library: Version-controlled procedures with inline checklists.
• PSA/RMM Sync: Bi-directional integration with ConnectWise, Autotask, Halo, and more.

How Blackhawk MSP Deploys It

• Connect PSA and RMM to auto-populate client configurations and assets.
• Standardize documentation templates: Network Overview, Firewall Rules, Backup Status.
• Implement quarterly documentation health checks with compliance scoring.
• Use embedded SOPs in PSA tickets for consistent technician workflows.
• Generate client-facing “Red Book” exports for audits and onboarding.

FAQ

Q: How secure is password storage?
A: AES-256 encryption, SOC 2 Type II, zero-knowledge architecture.

Q: Can technicians access offline?
A: Yes — mobile app with encrypted local cache.

Q: Does it replace Excel/Word docs?
A: Yes — live, linked, searchable documentation with version history.

Q: How does it help with compliance?
A: Audit-ready exports, access logs, and change tracking for SOC 2, HIPAA, NIST.

Need help? Call 1-925-218-4000 — Blackhawk MSP