Halo Service Desk ITSM

Why HaloITSM

HaloITSM is enterprise-grade **ITSM** with incident, problem, change, and asset management — built for MSPs serving regulated clients (healthcare, finance, gov). ITIL-aligned, fully customizable.

• ITIL Processes: Incident, Problem, Change, Release, CMDB.
• Custom Forms: Build HIPAA intake, PCI compliance, SLA workflows.
• CMDB + Discovery: Auto-populate assets, relationships, dependencies.
• Self-Service Portal: Knowledge base, request catalog, approvals.

How Blackhawk MSP Deploys It

• Use for HIPAA, SOC 2, NIST clients — full audit trail.
• Build custom forms: “New User HIPAA”, “Firewall Change”.
• Enable CMDB sync with RMM and IT Glue.
• Route change requests through CAB with auto-approval rules.
• Generate compliance reports for audits in <5 min.

FAQ

Q: Too complex for SMB?
A: No — HaloPSA for SMB, HaloITSM for enterprise.

Q: Mobile?
A: Full app for iOS/Android.

Q: API?
A: REST API + webhooks for automation.

Q: Pricing?
A: Per-tech/month — unlimited clients.

Need help? Call 1-925-218-4000 — Blackhawk MSP