Datto RMM (Kaseya)

Why Datto RMM

Datto RMM (now part of Kaseya) is a cloud-first remote monitoring and management platform built for MSP scale. It delivers real-time alerting, patch management, remote control, and automation across Windows, Mac, and Linux — with deep PSA integration.

• Agent-Based Monitoring: Lightweight agent with <1% CPU, full system telemetry.
• Patch Automation: Windows + 150+ third-party apps, approval workflows, reboot control.
• Remote Access: Splashtop, RDP, SSH, and background tools with session recording.
• Script Library: Pre-built PowerShell, Bash, and Python scripts for common tasks.

How Blackhawk MSP Deploys It

• Roll out agent via GPO, email, or manual install; auto-discover network devices.
• Create role-based policies: Servers (daily patch), Workstations (weekly), Kiosks (locked).
• Configure alerts: disk <20%, failed backup, antivirus off → PSA ticket.
• Enable automated patching: critical updates auto-approved, features manual.
• Run monthly compliance reports: patch status, AV health, warranty tracking.

FAQ

Q: Is it still Datto or Kaseya?
A: Rebranded to Kaseya RMM, but same platform and support.

Q: Does it work offline?
A: Agent stores 7 days of data; reconnects and syncs automatically.

Q: Can we brand the agent?
A: Yes — custom installer with your logo and support link.

Q: How does it integrate with PSA?
A: Bi-directional sync with ConnectWise, Autotask, Halo — tickets, assets, time.

Need help? Call 1-925-218-4000 — Blackhawk MSP