ConnectWise ScreenConnect

Why ConnectWise ScreenConnect

ConnectWise ScreenConnect is a fast, secure remote access tool for MSPs. It offers unattended access, on-demand support, and background management — all self-hosted or cloud, with full audit logging.

• Self-Hosted Option: Full control, no third-party cloud dependency.
• Fast Connection: <2-second connect, low latency, 60fps.
• Background Tools: Run commands, edit registry, manage services without screen share.
• Security: 256-bit AES, MFA, session recording, role-based access.

How Blackhawk MSP Deploys It

• Deploy self-hosted relay on dedicated VM (Windows/Linux).
• Install access agents via RMM during onboarding.
• Configure guest access: client clicks link, no install needed.
• Enable session recording and audit log export to PSA.
• Use in triage: background fixes before escalating to full remote.

FAQ

Q: Is it cloud-only?
A: No — self-hosted or ConnectWise cloud options.

Q: Can clients initiate support?
A: Yes — one-click “Get Help” portal with queue and chat.

Q: Does it work on mobile?
A: Yes — iOS/Android apps for techs; clients join via browser.

Q: Is it SOC 2 compliant?
A: Yes — full compliance, audit logs, and GDPR-ready.

Need help? Call 1-925-218-4000 — Blackhawk MSP