CloudRadial Client Portal

Why CloudRadial

CloudRadial is the **modern client portal** with CSA (Client Success Automation), QBR workflows, ticketing, and asset visibility. It turns reactive clients into proactive partners with self-service and transparency.

• CSA Engine: Auto-sends onboarding, QBR, satisfaction surveys.
• Client Portal: View tickets, assets, invoices, vCIO roadmap.
• QBR Automation: Pre-populates data from PSA/RMM/IT Glue.
• Ticketing Widget: Embed in client website — no login needed.

How Blackhawk MSP Deploys It

• Connect PSA, RMM, IT Glue — sync in <1 hr.
• Brand portal with client logo, colors, domain (portal.client.com).
• Enable CSA: Day 1 welcome, Day 30 NPS, QBR invite.
• Embed ticket widget on client intranet.
• Achieve 90% client portal adoption in 90 days.

FAQ

Q: Replaces email updates?
A: Yes — clients see real-time ticket status.

Q: Mobile?
A: Fully responsive — iOS/Android optimized.

Q: White-label?
A: 100% — your brand, your domain.

Q: ROI?
A: 2x QBR attendance, 30% fewer status calls.

Need help? Call 1-925-218-4000 — Blackhawk MSP